We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
If you have any questions, please contact us as soon as possible, and we will assist you.
After placing an order
1-12 hours can be refund
13-24 hours half refund
No refund for more than 24 hours
We accept the return of products. Customers have the right to apply for a return within 7 days after the receipt of the product, no return after 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
The cost of return needs to be borne by the customer; used products are non-refundable, and the returned products must include all the gifts given, and the packaging is in good condition, which does not affect secondary sales.
If there is a quality problem, a refund will be given. If there is a partial problem with the product, we can provide a partial refund, and the customer can fix the product locally.
Return the value of 5-10 US dollars (in order to enable us to receive refunds quickly) Please use DHL or FedEx.
*Stock hair systems:
*Custom hair systems:
- If it is faulty, we will repair it. If it is irreparable we will make a replacement system.
- You must provide photos and/or videos that demonstrate fault.
- Can only be returned if unworn and unaltered by you.
- Goods must be returned within 30 days after you receive them.
- Refunds can be claimed if unworn and unaltered by you.
- If there is a partial problem with the product, we can provide a partial refund, and the customer can fix the product locally.
- If you order a wrong custom-made hair system by mistake, the hair system cannot be returned for a refund. If you would like us to adjust it, extra costs will be charged accordingly.
- You will be responsible for the hair systems until they reach us.
Returns (if applicable)
We accept the return of products. Customers have the right to apply for a return within 14 days after delivery of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Custom-order or personalized items do not have a right to 14 days refund.
If the return is caused by the consumer, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee is to be charged to the consumers for the return of a product;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the return address.